Technical Support Representative (Non-Voice) Job at Snaphunt, United States

cU5XVG9MUkhjTTlNWG93T21CN2d0UU9GeUE9PQ==
  • Snaphunt
  • United States

Job Description

The Offer

  • Work alongside & learn from best in class talent
  • Flexible working options
  • Opportunity to make a positive impact

The Job

Position Overview:

Our client is looking for a dedicated Technical Support Representative (Non-Voice) to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.

Responsibilities:

  • Respond to customer inquiries via email and chat in a professional, timely manner
  • Troubleshoot and resolve technical issues related to website access, subscriptions, and user accounts
  • Guide users through processes step-by-step with clear instructions
  • Escalate unresolved issues to the appropriate internal teams
  • Maintain accurate records of support interactions
  • Contribute to the development of help center articles and internal documentation

The Profile

Requirements:

  • Excellent written English with a friendly, professional tone
  • Previous experience in technical support or customer service (non-voice preferred)
  • Strong problem-solving skills and attention to detail
  • Ability to handle multiple conversations and prioritize effectively
  • Familiarity with tools such as Zendesk, Intercom, or Freshdesk is a plus
  • Comfortable using and explaining web-based platforms and basic troubleshooting steps

The Employer

Our client is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward. Our client pride on delivering  comprehensive information tailored to your health and fitness journey.

Job Tags

Flexible hours,

Similar Jobs

Addison Kenway.

Psychiatry Physician - Psychiatrist Job at Addison Kenway.

 ...Psychiatry Physician - Psychiatrist Montgomery AL Job#16712386 Details: Join a collaborative team committed to compassionate, patient-centered care. Full-time opportunityin a well-established behavioral health setting. Conduct psychiatric evaluations... 

PwC

Customs & International Trade Tax Manager Save for Later Remove job Job at PwC

 ...and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Customs and Trade Tax team you are going to lead the way as technology-enabled customs and trade advisors who provide benefits through digitization, automation... 

Solomon Page

UI/UX Designer V Job at Solomon Page

Our client, a leading global ecommerce marketplace, is looking for a highly skilled and experienced UI/UX Designer for an ongoing freelance position. As a UX Designer focused on Shipping, youll play a critical role in creating elegant and simple customer experiences that... 

Banner Health

Internal Medicine Liver/Hepatology MD/DO | Banner University Medicine - Phoenix Job at Banner Health

 ...physicians provide medical management of patients with Advanced Liver Disease covering Hepatology.This is primarily an outpatient role with...  ...team, consulting with other departments, including Infectious Disease, Cardiology, Interventional Radiology, and other specialties... 

Bay Area Community Resources

Life Coach Job at Bay Area Community Resources

 ...Life Coaches will provide young people and adults ages 14-30, who have been impacted by the justice system, with life coaching and mentorship. Life Coach candidates should have a deep understanding and commitment to working with this population of young people, have sustainably...