Job Description

LEASING AGENT - FLATS® – a ProperXPM Company

Location: Chicago Loop

In-office Requirement: In office | TBD – flexibility required

Compensation: $23 - $25 per hour plus commissions

Employment Type: Full-time, hourly

About FLATS

FLATS® is a lifestyle-driven real estate company known for its creative approach to urban apartment living. We pride ourselves on being “anything but expected,” with a mission to “ bring big style to smart spaces. ” Through thoughtfully designed units and state-of-the-art technology, we curate what we call the FLATS life – providing homes with soul that embrace value, individuality, and community. At FLATS, we believe living well is a necessity, not a luxury, and we strive to revolutionize city living by offering residents great design, authentic experiences, and a vibrant community in every property we operate.

About the Role

As a Leasing Agent , you’ll be the first impression of our brand for prospective residents. You’ll guide them through the leasing process—from initial contact to move-in—while delivering an elevated, concierge-level experience. This is a dynamic, fast-paced role for someone who thrives on building relationships, closing deals, and ensuring our communities are fully leased.

Key Responsibilities

Sales & Leasing Excellence

· Greet and engage prospective residents with professionalism and enthusiasm.

· Conduct tailored property tours that showcase the features, benefits, and lifestyle of our luxury apartments.

· Consistently follow up with leads through calls, emails, and texts to maximize conversions.

· Negotiate terms and close leases while meeting or exceeding monthly sales targets.

Customer Experience

· Deliver a warm, solutions-focused approach to all interactions with prospects and residents.

· Anticipate resident needs and resolve concerns quickly to maintain satisfaction and retention.

Operational & Administrative Support

· Process applications, prepare leases, and maintain accurate records in compliance with company policies and legal requirements.

· Keep up-to-date on current availability, pricing, and promotions.

· Coordinate move-in and move-out activities, ensuring apartments are market-ready.

Market & Brand Awareness

· Maintain deep knowledge of the local rental market and competitor offerings.

· Represent FLATS at community events, open houses, or other promotional activities as needed.

Hours & Schedule

· Hours: 40 hours a week

· Schedule: TBD

Our Core Values

People-First, Tech-Forward: We leverage technology to eliminate inefficiencies, empowering team members to focus on high-value work.

Authentic Candor & Transparency: We believe honest, direct communication builds trust, accountability, and stronger relationships.

Good & Fast Over Perfect & Slow: We move quickly on adaptable decisions and take a methodical approach for impactful ones.

Ownership & Accountability: We take initiative, embrace challenges, and follow through. We hold ourselves accountable for our work, decisions, and impact.

Empathetic Leadership: Strong leadership starts with high emotional intelligence, fostering a culture of support and loyalty.

FLATS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Qualifications & Experience

· Previous luxury leasing experience required.

· Illinois Leasing Agent or Broker’s License required OR ability to obtain a 120-day Leasing Student Permit before starting.

· Strong sales, negotiation, and customer service skills.

· Professional demeanor with excellent communication skills.

· Organized and detail-oriented with the ability to manage multiple priorities.

· Flexible schedule, including potential evenings and weekends.

Benefits

Compensation & Benefits

· Pay: $23 - $25 per hour plus commissions

· Benefits: Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with employer match, and paid time off (PTO).

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